Southlake Counseling is a distinguished mental health facility specializing in evidence-based treatments such as Dialectical Behavior Therapy (DBT) and trauma-focused care. We strive to create an environment where professional growth and teamwork drive exceptional client outcomes.

• Answer all incoming calls promptly and professionally.
• Schedule client appointments and manage check-ins and check-outs.
• Print and prepare necessary documents for daily use.
• Collect visit fees and process payments efficiently.
• Maintain and organize client charts, ensuring accuracy and compliance.
• Verify insurance coverage, process authorizations, and handle insurance-related inquiries.
• Pull and fax charts upon request with a signed release.
• Communicate outstanding balances to clients and notify the therapist/office manager as needed.
• Address and escalate client complaints to the appropriate team member.
• Maintain a clean and organized front desk and waiting area.
• Check and restock supplies in the client bathroom daily, reporting any needs to the office manager.
• Accurately enter client information (demographics, insurance details, referrals, etc.) into TheraNest.
• Ensure same-day entry of charges and payments into the system.
• Actively manage the schedule, filling gaps with clients from the waitlist when possible.

• Prior administrative experience in a healthcare or mental health setting preferred.
• Strong communication and organizational skills.
• Proficiency in scheduling, data entry, and managing client records.
• Familiarity with TheraNest or similar EHR systems is a plus.
• Ability to multitask in a fast-paced environment.